Terms and Conditions
These Terms and Conditions apply to services provided by Teresa @ TJM Teaches through www.tjmteaches.com or through other agreed booking arrangements.
By booking, purchasing or continuing to use a TJM Teaches service, you confirm that you have read and agree to the Terms and Conditions applicable to that service.
Where separate service-specific Terms and Conditions apply, those terms will take precedence over these general Terms and Conditions in relation to that service.
1. Services
1.1 Teresa @ TJM Teaches provides private music education services online and in person, specialising in Electric Bass Guitar, Music Production and related music tuition.
1.2 Services may include individual tuition, paired or small-group tuition, workshops, ensembles, clubs and other music education activities where offered.
1.3 Tuition may range from individual bookings to ongoing lessons purchased on a monthly, termly or yearly basis. The applicable number of lessons, duration, price and payment schedule will be displayed or agreed at the point of booking or purchase.
1.4 Lessons may be delivered at:
- TJM Studio, 30A Platts Eyot, Lower Sunbury Road, Hampton, TW12 2HF
- Haberdashers' Hatcham Free School
- Online
- A client's home, where mutually agreed
- Another suitable location agreed in advance
1.5 Teresa @ TJM Teaches operates as a self-employed music teacher and holds an Enhanced DBS certificate, appropriate public liability insurance and relevant safeguarding training.
1.6 Tuition is tailored to the individual needs, experience and musical development of each pupil.
1.7 Teresa @ TJM Teaches reserves the right to refuse or discontinue tuition where there is a reasonable safeguarding, safety, behavioural, professional or practical reason for doing so.
Hatcham Free School
1.8 Individual lessons, paired or group tuition, ensembles, clubs and other services provided at or through Haberdashers' Hatcham Free School are subject to the separate Terms & Conditions – Haberdashers' Hatcham Free School:
www.tjmteaches.com/terms-and-conditions-hfs
Where the Hatcham Free School Terms & Conditions differ from these general Terms and Conditions, the Hatcham Free School Terms & Conditions will apply to services provided at or through the school.
2. Lesson Locations
2.1 Online Lessons
Online lessons may be provided where agreed between the Teacher and the parent/guardian or adult pupil.
For pupils under 18:
- A parent or responsible adult must be present within the home during the lesson.
- Lessons should take place in an appropriate communal learning space, such as a living room, dining room or study, rather than a bedroom.
- Appropriate professional and safeguarding boundaries must be maintained.
Clients are responsible for providing:
- A suitable device
- A stable internet connection
- A safe and appropriate learning environment
- Any instruments or equipment required for the lesson, unless otherwise agreed
Where technical problems significantly prevent a lesson from taking place, reasonable efforts will be made to find an alternative arrangement where appropriate.
2.2 Home Lessons
Lessons may take place at a client's home where mutually agreed in advance.
For pupils under 18, a parent or responsible adult must be present within the home for the duration of the lesson.
Lessons should take place in an appropriate communal learning space, such as a living room, dining room or study, rather than a pupil's bedroom.
The client is responsible for ensuring that the teaching space is reasonably safe and suitable, including appropriate lighting, seating, electrical access and sufficient space for instruments and equipment.
Pets and other distractions should be appropriately managed so that they do not interfere with the safety or delivery of the lesson.
2.3 TJM Studio Lessons
Lessons may take place at:
TJM Studio, 30A Platts Eyot, Lower Sunbury Road, Hampton, TW12 2HF.
Pupils are expected to treat instruments, equipment and the teaching environment responsibly.
Parents/guardians should follow any arrival, collection, access and safety arrangements communicated in relation to the studio.
2.4 Hatcham Free School Lessons
Lessons and music activities provided at or through Haberdashers' Hatcham Free School are governed by the separate Hatcham Free School Terms & Conditions referred to in Section 1.8.
2.5 Alternative Arrangements
Where a usual teaching location becomes temporarily unavailable, a lesson may, where appropriate and by prior agreement, be:
- Delivered online
- Rescheduled
- Moved to another suitable location
- Carried forward where appropriate
Any alternative arrangement will take account of safeguarding, suitability and availability.
3. Lesson Resources
3.1 Online and digital resources may be used to support pupils' learning, practice and progress.
3.2 Resources may include lesson notes, audio files, videos, backing tracks, sheet music, project files, practice materials and other educational content.
3.3 Digital resources may be shared through services such as Google Drive, iCloud or other suitable platforms.
3.4 Pupils and parents/guardians must not distribute teaching materials supplied by TJM Teaches to third parties without permission where those materials are intended for the pupil's personal educational use.
4. Fees and Payment
4.1 Tuition fees are charged according to the service or payment plan selected at the time of booking or enrolment.
The applicable fee, number or allocation of lessons, payment frequency, plan duration and any applicable renewal arrangements will be clearly displayed or communicated before purchase.
4.2 Payment options may include individual bookings, monthly plans, termly plans, yearly plans or other arrangements agreed in writing.
4.3 Payments are normally required in advance according to the payment schedule associated with the selected service or plan.
4.4 Payments may be accepted through:
- TJM Teaches/Wix online checkout
- Debit or credit card
- Other payment methods available through the website
- Direct bank transfer where agreed
- Another payment arrangement agreed in writing
4.5 Receipts or payment confirmations may be issued automatically where services are purchased through the website. For payments made outside the website, an invoice or receipt can be provided where appropriate.
4.6 Tuition fees are reviewed periodically. Any changes affecting ongoing pupils will be communicated before the new fees apply.
4.7 The price applicable to a booking or payment plan is the price displayed or agreed at the point of purchase, subject to any subsequently agreed change or renewal.
4.8 Missed lessons may remain chargeable in accordance with Section 5.
5. Attendance, Cancellation and Notice
5.1 Ending Ongoing Tuition
For ongoing tuition, notice to discontinue lessons must normally be provided at least one calendar month before the end of the term in which lessons are due to stop, unless different notice arrangements are stated in the Terms and Conditions applying to the particular service.
Notice must be provided in writing by email to:
This allows sufficient time to manage payment arrangements and, where applicable, offer the teaching place to another pupil.
5.2 Late Notice
Where the required notice period is not provided, fees falling within the applicable notice period may remain payable.
Where a replacement pupil is found earlier, Teresa @ TJM Teaches may, at her discretion, reduce or waive outstanding future tuition charges.
5.3 Summer Term
Where tuition is due to finish at the end of the Summer Term, notice should be provided before the summer break so that teaching places can be organised for the following academic year.
5.4 Individual Missed Lessons
If a pupil is unable to attend a scheduled lesson, the lesson may remain chargeable.
Where sufficient notice has been given, Teresa @ TJM Teaches will make reasonable efforts to offer an alternative lesson where availability permits, but rescheduling cannot be guaranteed.
5.5 Teacher Cancellation
Where a scheduled lesson is cancelled by Teresa @ TJM Teaches, the missed lesson will be rescheduled or otherwise made up.
This may include:
- Rescheduling the lesson
- Delivering the lesson online
- Carrying the lesson forward
- Arranging another mutually convenient time
5.6 Yearly Plans
Where a yearly tuition plan has been purchased and the pupil subsequently wishes to discontinue ongoing tuition:
- The applicable notice requirements must be followed.
- Lessons may continue until the end of the applicable paid or notice period.
- Where a refund is appropriate, it will normally relate only to full unused periods of tuition.
- A term or tuition period that has already commenced will not normally be treated as wholly unused.
- Any refund arrangement will take account of the Terms and Conditions displayed or agreed when the yearly plan was purchased.
5.7 Payment Plan Cancellation
Cancelling or stopping a recurring payment through a bank, card provider or payment processor does not itself constitute notice to discontinue tuition.
Written notice must still be provided in accordance with these Terms and Conditions.
6. Paired and Small-Group Tuition
6.1 Paired and small-group tuition may be offered where appropriate.
6.2 Unless otherwise stated at the point of booking, the tuition fee per pupil is based on the applicable individual lesson fee, with the duration of the session determined by the number of pupils enrolled:
- One pupil – 30 minutes
- Two pupils – 45 minutes
- Three pupils – 60 minutes
6.3 The scheduled duration of the lesson is normally determined by the number of pupils enrolled in the group rather than the number who attend a particular session.
6.4 If one pupil is absent, the lesson will normally continue for the remaining pupil or pupils for the scheduled duration.
6.5 Missed paired or group lessons will not normally be provided as individual catch-up lessons.
6.6 Where a paired or group lesson is cancelled by Teresa @ TJM Teaches, the missed lesson will be rescheduled or otherwise made up.
6.7 If the permanent number of pupils enrolled in a pair or group changes, the duration and scheduling of future lessons may be adjusted accordingly.
6.8 Fees for paired or group lessons missed by an individual participant are not refundable.
6.9 Any additional conditions applying to a particular group, club, ensemble, workshop or programme will be communicated at the point of enrolment or purchase.
7. Safeguarding and Behaviour
7.1 Appropriate professional safeguarding standards and boundaries will be maintained during all lessons.
7.2 Teresa @ TJM Teaches holds an Enhanced DBS certificate and undertakes appropriate safeguarding training.
7.3 For pupils under 18, parental or guardian consent is required for participation in private tuition.
7.4 For home and online lessons involving pupils under 18, a parent or responsible adult must be present within the home for the duration of the lesson.
7.5 For lessons at TJM Studio, appropriate safeguarding arrangements and professional boundaries will be maintained.
7.6 Lessons and activities provided at Haberdashers' Hatcham Free School are additionally subject to the school's safeguarding procedures and the separate Hatcham Free School Terms & Conditions.
7.7 Pupils are expected to behave respectfully and engage appropriately during lessons.
7.8 Teresa @ TJM Teaches reserves the right to pause or end a lesson where behaviour creates a safety risk, causes significant disruption or prevents tuition from taking place appropriately.
7.9 Where there are ongoing behavioural or safeguarding concerns, Teresa @ TJM Teaches may discuss alternative arrangements with the parent/guardian or discontinue tuition where reasonably necessary.
8. Illness, Emergency and Safety
8.1 Illness
Parents/guardians are asked not to send pupils to in-person lessons where they are significantly unwell or where attending would create an unreasonable risk to others.
If a pupil becomes unwell during a lesson, Teresa @ TJM Teaches may pause or end the session and contact the parent/guardian where appropriate.
Lessons missed because of pupil illness are subject to the usual missed lesson arrangements set out in these Terms and Conditions.
8.2 Emergency Contact Information
Parents/guardians are responsible for providing up-to-date emergency contact information where appropriate.
8.3 Emergencies
In the event of an accident, illness or other emergency, Teresa @ TJM Teaches may:
- Provide appropriate immediate assistance
- Contact the pupil's parent/guardian or emergency contact
- Contact emergency services where reasonably required
- Follow the emergency procedures applicable to the teaching location
8.4 Site Procedures
Pupils must follow relevant safety and emergency procedures at the teaching venue, including fire evacuation procedures and instructions concerning the safe use of equipment.
9. Equipment and Client Responsibilities
9.1 Pupils and clients must use instruments, amplification, computers, studio equipment and other teaching resources responsibly.
9.2 Deliberate or reckless damage to equipment may result in the client being asked to meet reasonable repair or replacement costs.
9.3 Clients attending home or online lessons are responsible for providing a suitable learning environment and ensuring that their own instruments and equipment are reasonably safe to use.
9.4 Teresa @ TJM Teaches maintains equipment used for teaching as appropriate to its use and holds relevant insurance.
10. Photography, Video and Audio Recordings
10.1 Audio, video or photographic recordings may occasionally be used for educational purposes, including:
- Supporting practice
- Monitoring progress
- Preparing assessment material
- Recording performances
- Creating examination submissions
10.2 Where a pupil is under 18, appropriate parental/guardian consent will be obtained for recordings where required.
10.3 Educational recordings may be shared privately with the pupil and/or parent/guardian using appropriate digital platforms.
10.4 Images, audio or video featuring a pupil will not be used publicly for advertising, social media, promotional or marketing purposes without appropriate additional consent.
10.5 Clients must not record lessons or distribute photographs, video, audio or screenshots involving the Teacher or other pupils without permission.
11. Data Protection
11.1 Personal information may include names, contact details, payment information, lesson records, educational materials, correspondence and other information reasonably required to provide and administer tuition.
11.2 Personal information will be used only for appropriate teaching, administrative, safeguarding, financial and legal purposes.
11.3 Digital materials may be stored or shared using services such as Google Drive, iCloud, Wix and other appropriate service providers.
11.4 Personal information and educational records will be retained only for as long as reasonably necessary for the purpose for which they were collected or where retention is required for legitimate administrative, safeguarding, financial or legal purposes.
11.5 Further information about the collection and use of personal data is available in the TJM Teaches Privacy Policy:
www.tjmteaches.com/privacy-policy
12. Changes to Services
12.1 From time to time it may be necessary to alter lesson times, teaching arrangements, locations or delivery methods due to availability, illness, venue requirements or other circumstances.
12.2 Where a significant change affects an ongoing pupil, reasonable efforts will be made to communicate the change and agree an appropriate arrangement.
13. Updates to These Terms and Conditions
13.1 These Terms and Conditions may be updated periodically to reflect changes to TJM Teaches services, administrative arrangements, safeguarding requirements or other policies.
13.2 Where a significant change materially affects an existing ongoing service, clients will be informed of the change where appropriate.
13.3 Continuing to use the service after being informed of an applicable change will normally indicate acceptance of the updated Terms and Conditions.
13.4 Where a separate set of Terms and Conditions applies to a particular service, those service-specific terms will take precedence where they differ from these general Terms and Conditions.
14. Contact
For questions regarding these Terms and Conditions, please contact:
Teresa @ TJM Teaches
By booking, purchasing or continuing to use TJM Teaches services, you confirm that you have read and understood the Terms and Conditions applicable to the service you are using.
Nothing in these Terms and Conditions affects any statutory rights that cannot legally be excluded or restricted.
Last Updated: 25 August 2026